“The most important thing in communication is hearing what isn’t said”
―PETER DRUCKER

MODULE AIM

Information, knowledge and awareness are critical components of communication. The aim of this module is to prepare the learners to communicate effectively in order to take strategic decisions, manage personal and organisational communications, as well as communicating to stakeholders.

LEARNING CONTENT

  • fundamentals of communication
  • communication filters
  • communication dynamics
  • manager as communicator
  • barriers to communication
  • what I meant was
  • managing communication channels

MODULE OUTCOME

  • Understand the basics of communication
  • Develop a strategy for effective communication skills
  • Understand the dynamics and complexities of communication to adapt your strategy as necessary
  • Monitor and improve the communication processes and channels to produce the quality of outcomes required